Manage a booking
Open vouchers, review journey details and check status.
My Bookings →Support that stays with you
How can we make your journey easier?
Find booking answers, understand policies or send a request to the right travel team.
Cancellation & refunds
Preview charges, cancel an eligible booking and track refunds.
Check a refund →Talk to an expert
Get human help for payment, ticketing or trip changes.
Send a request →Frequently asked
Quick, clear answers
Where can I find my ticket or voucher?
Open My Bookings and sign in with the contact used during booking, or retrieve a guest booking with its ID.
How long do refunds take?
The supplier and payment method decide the final timeline. TingoTrip stores the refundable amount and current refund stage on the booking.
What if payment succeeds but booking is delayed?
The payment and the booking are kept separate, so our team can complete the order without asking you to pay twice.
My recharge is pending. What now?
Most pending recharges settle within minutes. If the operator declines it, the full amount goes back to your TingoTrip wallet automatically.
Terms, privacy & accessibility
Clear commitments for confident booking
Booking terms
Prices, availability and supplier policies are revalidated before payment.
Privacy
Traveller data is collected only for booking fulfilment, security and support.
Accessibility
Keyboard navigation, labelled controls, visible focus and reduced-motion preferences are supported.